Privacy Policy

Last updated: October 30, 2025

TheWanderWords operates this website and online store (the “Services”) to provide you with a curated shopping experience. Our Services are powered by Shopify, which enables us to process orders, manage payments, and enhance your experience.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, interact with, or make a purchase through our Services. In the event of any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy shall prevail regarding the handling of your personal data.

By accessing or using our Services, you agree that you have read and understood this Privacy Policy.

1. Personal Information We Collect

We collect information that identifies or relates to you, such as:

  • Contact details: name, address, phone number, email address.

  • Payment information: credit/debit card details, billing data, transaction records.

  • Account details: username, password, preferences, and settings.

  • Order and transaction data: items viewed, added to cart, purchased, or returned.

  • Device and usage data: IP address, browser type, device identifiers, and how you interact with our site.

  • Communications: messages, inquiries, and support requests you send us.

2. Payment Information

When you make a purchase through our website, payment details such as your credit or debit card number, billing address, and transaction information are processed securely by our payment providers (e.g., Shopify Payments, PayPal, or other authorized gateways**).**

TheWanderWords does not have access to or store your full card details.
All payment information is encrypted and handled directly by these trusted third-party payment processors such as PayPal, in accordance with their own privacy and security policies.

3. How We Collect Your Information

We collect personal data from:

  • You directly (when you create an account, place an order, or contact us).

  • Automatic tracking (via cookies and similar technologies).

  • Our service providers (e.g., payment processors and shipping partners).

  • Our business and marketing partners.

4. How We Use Your Information

We use personal data to:

  • Provide and improve our Services, process orders, manage your account, and fulfill purchases.

  • Communicate with you about your account, orders, and customer support requests.

  • Send marketing communications and personalized offers (you can opt out anytime).

  • Ensure security and prevent fraud, including verifying payments and account safety.

  • Comply with legal obligations and respond to lawful requests.

5. How We Share Your Information

We may share personal information with:

  • Shopify, which hosts our store and processes data on our behalf.

  • Service providers and vendors (for payment, shipping, analytics, and customer support).

  • Business and marketing partners (for advertising and promotions).

  • Affiliates or within our company group.

  • Legal authorities when required by law or to protect our rights.

For information on how Shopify handles your data, please review the Shopify Privacy Policy.

6. Refund & Happiness Policy

Due to the nature of digital products, refunds cannot be issued once the purchase has been completed and files have been delivered.

However, your satisfaction matters most to us.
If you experience any issue (for example, a duplicate payment or technical error), we will review your case and, at our discretion, issue a store voucher equal to your purchase amount, which can be used for any other product(s) on our website.

Digital downloads are non-returnable and non-exchangeable, but we’ll always do our best to ensure you’re completely satisfied.

For assistance, please contact us at info@thewanderwords.com or thewanderwords@gmail.com — our friendly team is happy to help.

7. Relationship with Shopify

Our Services are hosted by Shopify. Shopify may collect and process your personal data in accordance with its own privacy practices. This includes information about your device, browsing behavior, and interactions with our store and other merchants using Shopify’s platform.

To learn more about how Shopify processes personal information and your data rights, visit the Shopify Privacy Portal.

8. Third-Party Websites and Links

Our website may contain links to third-party sites. We are not responsible for the content, accuracy, or security practices of these external sites. Please review their privacy policies before sharing any personal data with them.

9. Children’s Data

Our Services are not directed to children, and we do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us to request its deletion.

10. Security and Retention

We take reasonable steps to protect your personal information. However, no system is completely secure.
We retain data only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, or resolve disputes.

11. Your Rights

Depending on your location, you may have rights to:

  • Access or obtain a copy of your personal data.

  • Request correction or deletion of your data.

  • Withdraw consent for marketing communications.

  • Opt out of data sharing or targeted advertising.

To exercise these rights, please contact us at info@thewanderwords.com.

If you live in the EU/UK, you may also:

  • Object to or restrict certain processing.

  • Withdraw consent where applicable.

We may need to verify your identity before processing your request.

12. International Transfers

Your personal information may be transferred and processed outside your country. Where required, we rely on approved legal mechanisms (such as Standard Contractual Clauses) to safeguard such transfers.

13. Updates to This Policy

We may update this Privacy Policy periodically. Any updates will be posted on this page with a new “Last Updated” date. Continued use of our Services after updates means you accept the revised Policy.

14. Contact Us

For questions, privacy concerns, or to exercise your data rights, please contact:
📧 info@thewanderwords.com
📧 thewanderwords@gmail.com